Privacy Policy
Last Updated: 5/2024
Privacy Policy Consent
Welcome to lulumedical.com (hereinafter, the “website”), a website operated and owned by LuLu Sexual Medicine, PLLC (hereinafter, “company”, “we” or “us”). Lulumedical.com offers telemedicine and in-person consultations on a variety of sexual and reproductive health problems. You may visit the website to discover more about our service options. The term “you” or “your” refers to the user or viewer of our website.
Please read this Privacy Policy thoroughly. We reserve the right to modify this Privacy Policy at any time without prior notice. This Privacy Policy governs the use of any information or contribution that you provide to us or that we collect on or through our website or its content. By using our website or its content, you agree to this Privacy Policy, regardless of whether you have read it. Please do not use our website or its content if you disagree with this Privacy Policy.
Personal and Confidential Information that we collect
We collect personal information about our clients, users and visitors (“you”, “your”) on our website. Without collecting this personal information, we shall not be able to provide you our service. All personal information is collected, processed and used lawfully as directed under the applicable laws and regulations. The personal information that we collect includes the following;
· Contact Information, Account, Profile Information. Your first name, last name, phone number, postal address, email address, a government-issued ID, date of birth, and a mailing and billing address. You will need to provide us this part of your personal information to enable us to provide you our service.
· Payment Information. Your credit card/debit card information that remains secure with our payment partners.
· "Protected Health Information". Information that identifies you individually and that we create or receive from you or another health care provider, health plan, your employer, or a health care clearinghouse and that relates to (1) your past, present, or future physical or mental health or conditions, (2) the provision of health care to you, or (3) the past, present, or future payment for your health care. We may use and disclose your Protected Health Information under the following circumstances;
(a) For Treatment. We may use or disclose your Protected Health Information to provide you with medical treatment or services, to manage and coordinate your medical care, and to contact you when necessary. For instance, your Protected Health Information may be disclosed to a physician or other health care provider (e.g., a specialist or laboratory) to whom you have been referred in order to ensure that the physician or other health care provider has the necessary information to diagnose or treat you or provide you with a service.
(b) For Payment. To bill you for the treatment and services that you receive from us.
(c) For Health Care operations. We may use and disclose Protected Health Information for our operations related to health care. We may use your Protected Health Information, for instance, to conduct an internal evaluation of the quality of the care and services you receive and to assess the performance of our team members who are involved in your care. We may also disclose information for educational and learning purposes to physicians, nurses, medical technicians, medical students, and other authorized personnel.
(d) Appointment Reminders/Treatment Alternatives/Health Related Benefits and Services. We may use and disclose Protected Health Information to contact you to notify you of an appointment for medical care, or to inform you of potential treatment options, alternatives, or health-related benefits and services that may be of interest to you.
(e) As required by law. We will disclose Protected Health Information about you when required to do so by international, federal, state, or local law.
(f) Purposes of Data Breach Notification. We may use or disclose your Protected Health Information to provide notices required by law regarding unauthorized access to or disclosure of your health information.
(g) Disputes and Lawsuits. We may disclose Protected Health Information if you are involved in a lawsuit or a dispute, in response to a court or administrative order. We may also disclose it in response to a subpoena, discovery request, or other lawful process by another party involved in the dispute, but only if efforts have been made to notify you or obtain an order protecting the information requested. In the event of a litigation, we may also use or disclose your Protected Health Information in order to defend ourselves.
(h) Individuals Participating in Your Care or Paying for Your Care. We may disclose your Protected Health Information that directly relates to that person's involvement in your health care to a member of your family, a relative, a close friend or any other person you identify, unless you object. If you are unable to agree or object to such a disclosure, we may disclose the information if we determine, based on our professional judgment, that it is in your best interest.
(i) For any other purposes such as but not limiting to research and development, military and national security, authorized health oversight activities conducted by government agencies, public health risks among others.
Information that is automatically collected by your use of our website
When you use our website some information may be automatically collected. Such information may include:
· Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings.
· Log Data and Device Information. Such as details about how you’ve used our website (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and cookie data.
· Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date, your address, and other related transaction details.
· Cookies, Pixels and Similar Technologies. We use Google Analytics to gather information about usage of the website. For example, it tracks how many visitors the website has, which screens they spend time on, what kinds of operating systems and devices they use, and how they found the Service. Google Analytics does not track, collect or upload any data that personally identifies an individual (such as a name, email address, account number or billing information), or other data which can be reasonably linked to such information. The information helps us improve the performance of our website for you.
· On occasions, we may request demographic information such as your age or gender, but if you choose not to provide such data and information, you can still use the Website and its Content, but you may not be able to use those services that require demographic information.
Your Rights
Under the applicable law you have the right;
(a) To be informed about the processing of your personal data;
(b) To inspect and copy your Protected Health Information;
(c) To a summary or an explanation of your Protected Health Information;
(d) To receive an electronic copy of your medical records;
(e) To request amendments of your personal and Protected Health Information;
(f) To request a disclosure on the Protected Health Information that we use or disclose;
(g) To request us to communicate with you confidentially;
(h) To request access to or a copy of any personal data which we hold about you;
(i) To get a Notice of breach;
(j) To request rectification of any inaccurate data that we may have about you;
(k) To ask us to delete personal data if you consider that we don’t possess the right to hold it
(l) To withdraw consent to our processing of your personal data; and
(m) To restrict the processing of your personal data
Deletion. Upon termination or expiration of our services, we shall return and delete customer data, including personal and confidential information contained therein, as described in this Policy.
Submission and Storage. We store your Personal and Confidential Information internally or through a data management system. Your Personal and Confidential Information will only be accessible to those who assist in obtaining, managing, or storing it, or who have a legitimate need to access it, and all such recipients shall be bound by a Non-Disclosure Agreements (NDA).
Confidentiality. We intend to maintain the confidentiality of your Personal and Confidential Information you share with us. Please note that we may disclose such information only if required to do so by law or in the good-faith belief that: (1) such action is necessary to protect and defend our rights or property or those of our users or licensees, (2) immediate action is required to protect the personal safety or rights of our users or the public, or (3) investigation or response to any real or perceived violation of this Privacy Policy or of our Disclaimer, Terms and Conditions.
Anonymous Data Collection and Use. To maintain the high quality of our website, we may use your IP address to help diagnose server problems, to administer the website by determining which areas are the most frequently used, and to display content based on your preferences. Your IP address is a number assigned to all Internet-connected devices. This is essentially "traffic data" that cannot be used to identify you personally, but is useful for marketing and enhancing our services. The accumulation of traffic data does not in any way track a user's activities on other websites. Additionally, aggregated anonymous traffic data may be shared with business partners and advertisers.
Cookie Use. We may employ the "cookies" feature of popular web browsers. We do not store personally identifiable information in cookies, nor do we utilize any other data-collection mechanisms on our website besides cookies. You can disable cookies through your web browser's configurations. However, disabling this feature may impair your experience on the website and cause certain features to malfunction. We do not have access to or control over any information collected by other individuals, organizations, or entities whose websites or materials may be linked to our Website or its Content.
Security. We recognize your need for privacy and take your online security seriously. We’ve adopted technology and operational security standards to safeguard your personal information against loss, abuse, alteration, breach, or destruction. We will ensure that the collection and processing of your information are done in line with the Nevada Revised Statutes: CHAPTER 603A - SECURITY AND PRIVACY OF PERSONAL INFORMATION. Personal information is kept confidential by all our employees. However, information transmission over the Internet is not safe in today’s world, and we cannot guarantee the security of any personal information you send us or supply over the website.
Notification of Changes. We may use your contact information to notify you of changes to the website or its content, or to send you additional information about us if you so request. We reserve the right to change, modify, or otherwise alter our website, its content, and this Privacy Policy at any time, at our sole discretion. These changes and/or modifications will take effect immediately upon the publication of our revised Privacy Policy. We request you to periodically evaluate this Privacy Policy. Continued use of any information obtained through or on the website or its content after the publication of changes and/or modifications constitutes acceptance of the revised Privacy Policy.
Contact Us. If you have any questions or concerns about this Privacy Policy, or if you would like to get in touch with us, please feel free to email us at support@lulumedical.com
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